why is my finish line order still processing

Once you have placed your order, you'll receive an Order Confirmation by email. Placed order online only to recieve someone else's order a week later along with all of their personal information in the box! Put on hold again and speak to a supervisor and again no help. This company need to hire good people to handle customer complaints.I bought a sneaker for my son and pay for ups shipping, I was shipped with ups but end up in local post office.the post office some how misplaced my package.I spoke to finish line customer service and was promised to get a replacement with 2days shipping.when I called next day to verify if package was shipped, It was not and they telling me to go pick up my package at post office.after I explained in plain english that the package is lost by post office.I ask to speak to a manager but was not allowed to speak to managerI wont be buying nothing here again.they should start the star count from zero not 1 so i can give them zero instead of 1 star. Then cashier says "not even $1?!" He had asked for a different color so I called to see how to exchange. If it does, you can order it online and pick it up at your local store. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The reason for this was supposedly they "might" ship the items out in separate boxes! It said "Ray". Finish line 7. Finish Line: Reviews, Complaints, Customer Claims, I WILL NEVER PURCHASE ANYTHING FROM THIS PARTICULAR BUSINESS AGAN! It's like eating at a restaurant where the food sucks. Please allow approximately two hours for your order to be processed and pickup confirmation before proceeding to the pickup location. I know I ordered something Thursday, shipped Friday, but I wont get it till Monday. I guess there's always a first. Or just from particular customers? I said that she could hold my cell phone, driver's license or whatever. Ordered a few items from finish line.com. $243.18 per transaction! am i in good hands? We sincerely appreciate your patience and correspondence on this matter. I like to be honest and I was assured that I will receive my shipment in two days. I wont buy from them again. Where is my order? - Affirm Finish line Etsy sends both you and the buyer an email about pending/processing orders and again after they either complete processing and it is safe to ship or if they were unable to complete processing and canceled the order. When an order is first placed with Finish Line, we contact your debit or credit card's issuing financial institution to authorize the transaction. If you are having trouble processing an order online using a debit or credit card, please first contact the debit or credit card provider for verification of your customer information on your form of payment and availability of your method of payment. I will definitely not be returning to this store. and unable to order using the app as well. Got a team order to place? For immediate assistance, please call Gamestop at (800)883-8895. So if I didn't call I wouldn't receive my package? The customer service people are trained to say "I'm sorry, I'm sorry" But they cannot actually help you, so please do not expect any real service. Lost or Damaged Shipments Finish Line is not responsible for lost or damaged items in transit. If the shipment tracking status shows "Delivered" and you are unable to locate the shipment, Finish Line is not responsible for the shipment becoming lost or stolen in these circumstances. I say no. Contacted customer service and returned them to recieve a a pair of 7.5 mens, 9 in women's. I was very disappointed and Finish Line has left a very Distasteful mark with me. Ensure all order information is correct. The wrong sneaker looked like it had been worn & was yellowed. After entering the info a 2nd time, the same thing happens. This complaint was posted by a verified customer. I say no. I honestly don't see what y'all are complaining about and you shouldn't have a reason to. It looks like you were misusing this feature by going too fast. Click the "Size Chart" link to view comparative sizing (measured in inches) to best understand typical size suggestions and conversions. They didnt even offer a refund and could not tell me if a pair would even become available or if they did when. THEN I try to live chat Finish Line only to find out they have their live chat closed. Customers now have the ability to make a purchase online and pick up their order at their local store within a two hour timeframe. Finish Line has a rating of 1.69 stars from 172 reviews, indicating that most customers are generally dissatisfied with their purchases. If there is a rating lower than one, that is what this company deserves! Finish Line allows customers to shop for and purchase athletic footwear, apparel, and accessories online or in stores. Everyone I spoke with was polite they just didn't have protocols to address this particular issue. However, the company has a good track record and has resolved most complaints satisfactorily. I have noticed that some penders seems to be taking a few hours to go through. I have been shopping for over 10 years with finish line and spend thousands of dollars a month to be treated like some type of high schooler! WebMy guess is that Walmart is backed up by a week. I ordered the white & grey. Read full review of Finish Line and 3 comments. Please be aware: If you are looking for a particular shoe to drop, then first check out our. We are a community subreddit largely consisting of employees. Buy Now, Pay Later. Interest Free. In addition to shipping, Finish Line has made some of its products available for in-store pickup. Customers now have the ability to make a purchase online and pick up their order at their local store within a two hour timeframe. There was no other customers in the store but me. WebI call customer service and say you know you tell your customers it will take 3-5 business days and she says oh well it could take up to 10 busines days because the items actually ship from the store we dont have a seperate warehouse for finishline.com. In some cases, our payment and order detail verification process may extend order processing times, potentially for as long as 21 days. Finish Line charges and collects applicable sales tax on the merchandise it sells in accordance with state and local laws and remits the tax collected to the applicable state and/or locality. Just wait for another email with the order status: "Your order has been processed. I then checked my credit card accounts to find out that although Finish Line's website said that there was an error and my transaction did not go through, there were/are 5 pending transactions on one of my credit cards and 3 pending transactions on the other! I highly recommend not ordering for them. This reply coming from a manager? You can also apply a Finish Line coupon code to your order in the Purchase Summary section of the Payment & Billing page. The problem started when I got to the cashier. Well, I was told every day for 5 days to wait 24 hours for an update on the label. Also, most of the issues are during the holidays, I think. Search the area of your delivery location for your package, like your mailbox or wherever else you receive mail, Check with neighbors to see if someone else received or accepted the package, Wait an additional 1-2 days as some packages may be reported as delivered up to 36 hours prior to arrival. When you pick up your item(s) in store, please bring your confirmation email, a photo ID and the form of payment you used to complete the order with you. I still was not able to complete the order. Privacy Policy. Youll also receive an Order Confirmation via email if you provided your email address during the checkout process. After waiting over 2 1/2 weeks for the shoes to arrive I went to the ups website to track my order to find it had never actually shipped from your company. Are there any hidden fees when purchasing from Finish Line? Do yous ship to ireland and if so how long would it take. Customer service was completely rude. I called customer service again and waited on hold for over 30min before I again got someone I could hardly understand who offered nothing but an Im sorry. After being placed on hold several times totaling over 45minutes she came back to the phone to tell me that they would again reprocess my order and that would take 3-5 business days and then they would again request expedited shipping but could not promise they would provide it. This means that there maybe a delay with Amazons systems in processing and confirming all the buyer payment details for orders. I was assured that the "authorization charge" would come off once the shoes shipped. Click the Bag icon to view the items in your shopping bag. I went into Finishline at Parks Mall in Arlington yesterday evening(April 3rd, 2015). They are supposed to be giving me a $10 credit on my order. It is obvious this idiot manager is telling me im a cheap ### without literally saying it. Claim it and get a lot of features. If your order has been listed as "Processing" for more than 24 hours, this is most likely the cause of the problem. Your purchase is confirmed and good to go, even if its still processing. Plus, early access to deals & styles, exclusive events & experiences, free shipping offers, and other reward surprises. By using our website, mobile app or other online services, you agree to these Terms of Use andour Privacy Policy. I told him the nearest was the next town over and I ordered online for a reason. The computer girl said no you can't. 9/18 $41.00 How do I contact Finish Line's customer support team? I cancel my service and they still taken from my account,and no luck contact finish line.so had to order a new debit card.they will rob your bank account,and the car wash put scrathes on my vehicles. Then a black guy with braids came out, with some fake canned statement about it being the theft policy and I can try on the left then the right separately. I will not be ordering online with Finish Line Again. She couldn't tell me what specifically the issue was. Well, this year I decided to give them another try and the same thing happened again. Please contact Customer Care if you need assistance. If your going to try and buy from this online store, Please be advised that everything is shipped UPS ground. Do not shop here. I called FinishLine's customer service line and was told I had to wait 24-48 hours to find out if a transaction went through and/or to receive my money back. The Finish line Store in Clay Terrace, Carmel is supposed to open at 10am. The lady on the phone (whom I could hardly understand) told me that in fact the order had been "misplaced, the shoes were still in fact available, and she would reprocess the order as well as request expedited shipping, although they could not guarantee it would be provided. all these negative reviews aren't doing anything but the ftc can shut them down. A business day is considered Monday through Friday, not including holidays. Each state or locality may change its rules from time to time as to what types of products and what dollar thresholds are eligible and not eligible for the holiday exemption from sales tax. The customer rep never apologized but asked if I want to go ahead and cancel it. First she ignored me when I tried to get her attention, second when I asked for the size her tone of voice was so obnoxious and extremely rude. Youll receive another email when your item is ready to be picked up in-store. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Territories we do business in. I placed 2 separate orders and were charged twice on my bank account for each order. A week later, they come in perfect condition and in my size! Please contact. I came home and called Finish Line that day and was told that someone would reach out to me about my complaint had just been reported. Search for product name or style number in the search bar at the top of every page. I received an online order today I placed Sunday. Fast forward today right after Christmas. Order stuck on processing : r/Kinguin - Reddit Order Tip for consumers:Do not order from them. They told me the shoe was in stock and charged my credit card.the shoe size was showing in stock online at the time of purchase. We will not be patronizing ANY FINISH LINE store again. They weren't even the same size. Didn't seem like they thought it was a big deal?! The estimated delivery time for your order is based on the number of business days it takes to process and pick your order PLUS the carriers transit time. We'd be happy to help you figure it out. They then reimbursed me but deducted $10. The waitress doesn't deserve to be mistreated when food isnt cooked right. Really? I'm sure you have a very concerned employee struggling because of this treatment SHES recieved. Click here for a list of this years Sales Tax Holidays in the U.S. and U.S. It's not fair and I am highly unhappy with your service. No one was in the store except for me as a customer and four as employees, which I eventually discovered. I contacted them and I was informed free shipping is only for full price items (lets just add it is Black Friday so a huge sale day). ABSOLUTELY RIDICULOUS. The credit check will take 3 days. If you are a bargain shopper, give it a try and see how frustrated you will become. Seriously?!?! First, they send me the wrong shoes, so I spent about 100 dollars for a gift that my boyfriend still hasn't received. If you received the package and it contains the wrong item or an item is missing, well work with you to make it right. I just want to cance estimated wait time 47 mins I have a screen shot of 4 hours 11 mins and counting. that's a total of $75! I now understand that paying the extra $20 for the delivery is a sham, even though it is advertised all over their webpage. Dealer B's Power Stroke order doesn't schedule as they are used up in previous passes so he has yet to have a unit schedule. This is a MAJOR issue. Please go to the "Purchase Summary" on our checkout pages to review the sales tax calculated for your online order. Sales tax is calculated on the purchase price of the merchandise and may also be calculated on shipping charges depending on whether the state or locality requires the collection of tax on shipping charges. This means that there maybe Merchandise eligible for the promotion is limited to select merchandise in the Finish Line store offering the promotion, but such merchandise may still be available for purchase online at. Simple steps to finish line in Maintenance Work Order. She stated rhe total price was $168.**. (they sent a email before this one that made no sense). but then they charged me another $50 on 1/15/2010! We're happy to help. WebIf you already know your tracking number, you can follow the shipping carrier's link below to track your order. Does Finish Line have good customer service? I received a shipping conformation yesterday on 12/8 to inform me my item had shipped (I guess expedited shipping was not allowed). This christmas gift was icing on the cake and now we have to suffer because of no communication from finish line. Click on the Sign In link and then the Forgot Password link. Why my Apple orders are still processing After going to retrieve the 3 pairs of the Nike Air 97 and we tried them on the associate rung up one pair. You can determine if Finish Line is the right retailer for you by researching the company, reading customer reviews, and comparing its prices and selection to those of other athletic retailers.
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