8h40, Hi@SiGreenwood welcome to the forum and thanks for posting. on Select Update Software. Hello. Cheers . mode 4 (interenet reset keeping recordings) are the ones to consider. Properly gutted I cant get to my recordings, they did appear after a very long wait earlier but then it just sat there :-(. I'm going to leave the box connected to the internet until the next software drop (Whenever that may be) and see if that makes any difference. Luckily I managed to watch other recordings on catchup. This can be causes by it being knocked while it was turned on. By continuing to browse, you are agreeing to our use of cookies. Try this step to get it started: To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. I'm starting to suspect a HDD failure, is there any way of performing a check on the drive, or a defrag or similar? 05-07-2022 Go to the main menu by pressing the blue Home (or YouView) button on your remote. By selecting Accept, you are agreeing to our cookies. Some Maintenance Modes will revert all your settings back to their defaults, remove any paired devices and delete your recordings & scheduled recordinglist. The Ethernet cable is securely connected to the Ethernet port. The hard drive sounds like its trying to do something but nothing happens. 03:34 PM, on Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. The new box should be with you on Monday. Press and hold the reset button on the right-hand side of the box. please let us know how you get on with a 4K recording. p.s. My old BT youview box is stuck on the loading page at the start ..how can I get it to move on or fix it ? 13-04-2020 All rights reserved. Read our cookie policy. Once you've done a Maintenance Mode reset, you'll need to go through the first time setup again. 25-04-2019 Thanks. I would still be inclined to get it replaced under warranty. I've tried all the options on Matainence Mode and get an error all the time. YouView TV Ltd 2023. on It is a bt youview box. 14-12-2020 Yes everything seems to be working correctly. The box has always been kept up to date with its software and Ive had no other problems but this is happening every week or so now. Release the down button and press the power button to say yes. Whether you're looking for information on updates for YouView boxes or YouView on Sony, everything you need is in the below platform sections. 01:40 PM. IThanks for that, I'm surprised it lasted less than a year. At that time, I switched it off and left it unplugged for a minute or two. The YV persistently tells me it can't connect to the internet. on There are various different levels of reset modes 2 (factory reset keeping recordings) . This all went through ok but sadly made no difference to my problem and I still can't get into settings or satisfactorily watch any of my recordings. The only time I can get the box to work again is enter maintenance mode and to do a hard reset and delete all my recordings which is really annoying as I record a lot of sport. Sign in or register to get started. It also failed any recordings set up remotely or more than 24 hours in advance. It looks like you're new here. Thankfully most of the programmes were also recorded on my freeview play box. I suspect the problem is most likely to be caused by an automatic firmware update that happened to be in progress when you switched on. Once you have had a chance to test it out post back and let me know how you are getting on. 12:11 PM. (As fine as they ever do on my poor internet connection lol). A red light should appear on thefront, Press and hold the down navigation button on your remote for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. I used to get this problem with my TalkTalk box before I cancelled their TV service and sent it back. Similar post here https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, Or this help page https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, on Youview Box stuck on please wait. Stuck on loading - BT Community Factory reset, delete recordings. 17h21, Thanks, I've tried the maintenance mode a couple of times but just get a blank screen after selecting 'yes'. Take a look at the forum I mentioned. 17h16 I'll let @JohnC2 as he isn't in the office today. Are you familar with perforing maintenence mode resets on Youview boxes? Instructions for doing this can be found here: Mine has just started doing the same thing. Worked fine until last night. Press and keep holding the 'down' arrow button on top of the box for 5 seconds until 'Enter Maintenance Mode Y/N' appears on the TV screen. BT freeview stuck on "loading" - YouView Community 14-12-2020 If you're a BT TV subscriber with an active BT subscription, BT will replace the box. www.aerialforce.co.uk/having-bt-youview-box-problems-heres-what-you-can-do-to-fix-it/, Mozilla/5.0 (iPhone; CPU iPhone OS 15_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/103.0.5060.63 Mobile/15E148 Safari/604.1. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. 11:52 AM. When I powered it back on, it seemed to work again. is this a Bt Youview box that was previously working normaly in its current environmentand and now appearsis stuck or one that has not been used recently or has moved location ? I believe there is a maintenance mode which you can get into, which may give you more recovery options. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. Hi@SiGreenwood Did you receive the new box OK? It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. I bought the box a few years ago to record and access freeview channels. Take a look atHow to return and recycle your BT Broadband Hub and BT TV box for free. Youll be greeted with a friendly Hello telling you that your box has restarted. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. Box stuck in nearly ready - YouView Support on I'm with PlusNet fibre using a TalkTalk box. For help with your TalkTalk TV box, channels and apps. Mine has just started doing the same thing. 02:48 PM, on Hi John. A red light should appear on thefront, Press and hold the down arrow button on the top of the box for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Take a look at How to return and recycle your BT Broadband Hub and BT TV box for free. YouView TV Ltd 2023. Ok, I got impatient with waiting for a software update and begrudgingly went for a full factory reset deleting recordings. Go to the Information & Reset sub-menu. We have manydifferent YouView boxes, because they are all slightly different, we have different instructions for them. Thanks for all your comments, doubt i'll be posting for a while (depending on when the next software drop is), but will let you know what happens. 24-04-2019 However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. 12h21. 10h41, on Me too, on my DTR1010. 03:09 PM. I always thought Humax were a good brand but this is the second digital box I've had issues with so I won't be choosing them again. Thanks, are you saying that you think the hard disk has died then? Then you will have to either pay for a replacement, or subscribe to BT TV, and BT will loan you a new one. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage zulu17 Member, Super User Posts: 1,171 20 January 2020, 12:00PM 21h23, on Already know your box model? on 23-04-2019 on Internet/USB Recovery, keep recordings. Thank you so much. 01-05-2019 Make sure you keep the box in standby. 17h17. You may be able to get it working again by going into Maintenance Mode and performing a reset, but it will probably fail again after being in standby for a while. Update: I've spoken to an excellent tech support person called "Samantha", who was completely brilliant and solved all my problems. Hi@SiGreenwoodHave you had a chance to test out the new Youview box fully and if so are you happy that the new box has resolved the fault? If a laptop with its WiFi turned off, and hung on the YouView end of the Ethernet cable from the router to the box, can reach the internet, the problem is internal; if it can't, the problem is external, and you should look at your router, any PLAs you may have, and the Ethernet cables involved. You would be indeed wise to get your money back. this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . / 3.3.168: Complete: BT: My box has a repeat problem. My BT TV box has stopped working or keeps freezing | BT Help 14-12-2020 I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) This is the first problem that's a bit of a killer :-(. YouView Box Hard Drive Replacement - Ionic Industries 05-07-2022 (Although i'm not sure why the drive would affect the 'settings' menu)? All rights reserved. You can print a freepost label to eturn the box if you wish. You can print a freepost label to eturn the box if you wish. It is described at . 14-12-2020 We know how important recordings are so we do offer options to keep your recordings. It is strange because the catch up players work fine. A red light should appear on the front panel, Press and hold VOL- button for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt. We gave unplugged and reconnected all leads, turned the box off for one minute, turned the router off for one minute: nothing has worked. http://videos.youview.com/support/maintenance_mode.pdf. Then you may have the later version of the Humax DTR-T1000, the Humax DTR-T1010: Select the instructions for the Humax DTR-T1010 instead. Your account is set up as TV store only and a TV account should be set up as multicast. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If your box is still stuck in nearly ready after trying these suggestions, wed recommend contacting your box provider for further help as you may require a replacement box. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. All rights reserved. If youre using Powerline adapters, make sure these are connected also. I'm really glad to hear you've received the new box and all appears to be well. However, this time, that remedy does not seem to work. 04-04-2020 Many thanks. 14-12-2020 It is described at. Only change is that I had to switch channels on broadband recently. on Registered in England. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. If your YouView Box is frozen or won't boot choose the "Internet/USB Recovery, delete recordings . on I've seen a packageremoved when a fibre upgrade has been done. Check & Reportl Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars. All rights reserved. With regards to the non loading, this is normally a sign of a catastrophic failure. Unless you were using a wifi connection, the YouView box should have connected to the new router automatically. Post back and let me know. I pressed the power button to select yes but instead of loading the maintenance page the screen goes blank and stays like that. 20h29. If you do not press the power button within 5 seconds the box will boot up normally, Turn the power on using the switch found on the back of yourbox, Press the button on the front of the box, Very quickly press and hold both the channel +/- buttons together for 10-15 seconds, After displaying the start screen, the box should enter maintenance mode, Press and hold the down button on the top of the box, Turn the power on using the switch found on the back of yourbox. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. Read our cookie policy. 10h40. Have you upgraded recently ? . 20h56. From My Account you can also check your connection and test your line for any issues in the Service Centre. Me too, on my DTR1010. You do not have permission to remove this product association. See our connection guide. 04:00 PM. I am now trying a full factory reset. 12-04-2020 12h01. on To make sure: Press the Home (or YouView) button then go to Settings > Information & Reset. However, this time, that remedy does not seem to work. If by old you mean a DTR-T1000 some ideas here though obviously the software update is no longer relevant as your unit is probably on April 2017 software by now. If you're not and you don't, it's time to go shopping. 05-07-2022 A red light should appear on the box, Press and hold the down arrow on your remote until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. If you have an Internet Mode enabled box, or the BT TV Box Mini you don't need to have the aerial plugged in, it just needs to be connected to the internet. Sadly factory reset stopped at set up broadband connection. 04-04-2020 17h07. A YouView Box FAQ. I have a DR T1000, box was new when I received it, but then I have had the box for probably around three years. 04-05-2019 Anything with a hard drive in it may go a bit flaky sooner or later, but ten months is an unacceptably brief time. If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? 04-04-2020 01-05-2019 there is an excellent article that has withstood the passage of time by Keith at, Announcements, Guides & Community Updates, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. The box will flash a blue light, Press the button on the front of the box, The box should now enter maintenance mode, Choose your preferred option from the Maintenance Mode Options (see list of available resets at the top of the page) and follow the on screen instructions. on Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. Switch power off by removing the power cable. The box light will turn blue, Press the button on the top of the box. Humax have a reputation for being the best Freeview / Youview boxes around. Settings stuck on loading YouView Community Model number 91-00438. The third one might be fine. Youview Box stuck on please wait Digital Spy Ive reset my router, turned the you view box off and back on again, checked all the cables (internet is definitely working, as all other devices are online), I then tried to access the maintenance page by holding down the arrow key until a message popped up on the screen. The aerial cable is securely connected to the Aerial In/Antenna In port. I have had a retail Youview box almost two years now and have had very little problems with it. on Plug the power cable back in whilst still holding the reset button continue to hold the reset button down, do not release it yet. Hi all, thanks for the replies, Roy, Ive done the 8 second reset at least 5 times with no joy and have tried the factory reset (Keep recordings) 3 times so far but no difference so far. OpenReach engineers to the house. on on 15-12-2020 We need to access Maintenance Mode from the start up screen The aerial cable is securely connected to the Aerial In/Antenna In port. 22h16, My wife will be happy we need a replacement she hated this box and the user interface , Announcements, Guides & Community Updates. If this does not do the trick, then your device may be due for a software update. If so have you had a chance to test it yet and with large recording on in 4K? If you are the site owner (or you manage this site), please whitelist your IP or if you think this block is an error please open a support ticket and make sure to include the block details (displayed in the box below), so we can assist you in troubleshooting the issue. Hi, im hoping someone can help me please. You'll now see a warning screen. Release both buttons a few seconds after the BT logo appears on the TV screen. We use cookies on our website. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. 16h45. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. This happened to me a couple of weeks ago. Box stuck on Loading YouView Community To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. Give it a couple minutes to get itself ready and then it should load as usual. Just a brief update and what I plan to do, I tried another factory reset, keep recordings but this time used the option to download software from the internet. 17h00. Just to re-iterate what i'm seeing on the Humax, The settings menu just freezes with 'loading' in the main screen, when I go into 'MyView' when I go to 'recordings' it sits there for a couple of minutes before it displays my recordings, I have tried watching one and it intermittently freezes for a second every 20 seconds or so. Remember all of your recordings and personal data will be deleted. Thanks for posting back with what seems a positive result. Hi John. The broadband still keeps dropping. on Follow these steps then come back and see your instructions: Once you have entered the Maintenance Mode Menu, you can choose from these options: Factory Reset , keep recordings (recommended), Factory Reset, delete recordings (if option 2 doesn't resolve your issue), Internet / USB recovery , delete recordings. Then the broadband goes down again, and everything goes to pot.So maybe, just maybe, the issue some people are having is due to breaks in the network connection disrupting things (broadband/network/YV), and all factors have to come together again - for long enough - for it to all connect through again?I am awaiting a seventh engineer visit from OpenReach. YouView TV Ltd 2023. Re: YouView+ UHD box stuck loading and needs full factory reset. Guess I'll have to find an alternate method of watching iplayer etc until I can afford a new box. Hi, thanks for your reply. We haven't changed anything. I always managed to solve it by pulling the mains plug out (not just switching it off), leaving it for a couple of minutes and then trying again. In the settings menu, scroll down to Information & Reset and select Factory Reset from the list. You can restore your box back to its factory settings, letting you start again from a clean slate. It looks like you're new here. Hi, no I don't have a subscription. This will keep your recordings but you do need an internet connection for it to work. Factory reset, keep recordings. Select Software Information. Bear in mind that if you have to reset through the menus, you'll lose recordings and other . Within three seconds press and hold the power button on the front of the box and hold both buttons. It is described at. (see Get in Touch section at), However you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . There are various different levels of reset modes 2 (factory reset keeping recordings) . If not then I'll go for the full factory reset deleting recordings. You view box stuck on loading page. If you speak with our customer loyalty teams they can add This to the account for you. By continuing to browse, you are agreeing to our use of cookies. 06-05-2019 04-04-2020 Announcements, Guides & Community Updates, https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. Thanks for your time and help. 12:54 PM, on Thats not meant to happen. The different options available are displayed below. I had some of the known issues like recordings failing etc in the early days but software updates have always eventually resolved them. Unplug and reconnect power to yourbox. Yes I received my new box and it all seems to be working fine. Not sure what box model you have? I'm showing no TV product on your account currently and the system will not allow a TV box to be sent. It just seems to get stuck on the YouView loading screen forever. If this doesnt help, its worth trying a Maintenance Mode Reset, Option 2 (keep recordings) as it can resolve the issue. 9h11. A few months ago, I spoke to a TalkTalk rep via web chat about getting fibre - I was confused over the speeds being offered to me. 22h03, Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because its covid Im out of ideas, on Anyway, in the end, I left it with no change and opted for the renew option offered through My Account. When I powered it back on, it seemed to work again. 14-12-2020 Got a humux youview box thats been fine for over a year but today the settings screen does nothing but sit with 'loading'. So there was probably a bit more wrong there - the lost remote recordings I can understand - though the app should have been warning you of these - if the router connection was lost.