Please enable Cookies and reload the page. Discover even more benefits of doing what you love. message, contactez-nous l'adresse Come eager to listen and learn from your team, your mentors and your customers. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Technical Specialists may be required to travel to customer sites. Wir entschuldigen uns fr die Umstnde. This includes knowing the features of the product, how it works and how it can benefit the customer. Teamwork skills: Working with a team is a common aspect of a software development career. Many aspiring Apple specialists choose to pursue a degree in computer science or a related field. Technical Specialist Job Description - Betterteam Onze Its now my job to help them reach their career goals, here in the store or in another part of Apple. Please enable Cookies and reload the page. Discover customers needs, then follow up with the right solutions. Learn more (Opens in a new window) . Proven experience in sales and technology solutions, as well as in developing customer loyalty. The employment of computer hardware specialists is expected to grow at an average rate over the next decade. What is a Technical Specialist? - Zippia You will work closely with the Engineering teams to diagnose and solve pipeline, workflow, and other technical issues. Theres the general support we all get to help us develop our careers, but the leaders here also work with your specific interests and talents. Some roles focus on repairs and technical issues, so if you have a talent for hands-on problem solving, youll address customers needs by reconnecting them with the Apple experience they love. They will also learn about the computer systems and software they use. When a customer needs assistance, you quickly assess their situation. Ehsan, Engineering Manager Learn about working in Hardware Apple Technical Specialist Job Description: Salary, Duties, & More What Does A Technical Specialist Do - Zippia to let us know you're having trouble. Technical Support Specialist Job Responsibilities Installs, modifies, and makes minor repairs to computer hardware and software systems. Thats what happens when you bring who you are to what you do. Every customer conversation we have or guidance we share in person, online, or by phone, chat, or email is another opportunity for us to enrich their experience. Apple specialists are responsible for providing support and assistance to Apple customers. Si continas viendo este mensaje, Apples most important resource, our soul, is our people. At other times, you refer customers to support team members who get them up and running again. This will allow them to provide valuable expertise to businesses and help them make the most of their technology investments. United States Department of Labor. Lead teams, provide supportive feedback, and ensure both your team members and your customers have a valued experience. We receive extensive training and coaching sessions to get us ready, and if I ever encounter a customers question I cant solve alone, I can always call on a coworker for help. They can then use this knowledge to help businesses protect themselves from hackers and ensure that their data is safe. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. You maintain composure and customer focus while troubleshooting and solving issues. Those who are interested in management may eventually move into positions such as store manager, district manager, or regional manager. As part of this group, you could work on our industry-leading support website, our support app, customer community forums, or social media. enva un correo electrnico a Wenn Attention to detail can also help technicians troubleshoot problems and identify the source of issues. United States Department of Labor. para informarnos de que tienes problemas. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. When a customer calls for help, you quickly assess their situation. Ci Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. Diversity is becoming increasingly important in the business world as companies strive to create a more inclusive environment. Learn more about your EEO rights as an applicant (Opens in a new window) . We draw on the differences in who we are, what weve experienced, and how we think. Nous sommes dsols pour la gne occasionne. Learn more about your EEO rights as an applicant (Opens in a new window) . Lamentamos Some may also become certified in specific Apple products, such as the iPhone or iPad, and become experts in those areas. When a customer needs assistance, you quickly assess their situation. You should also manage security functions and oversee the configuring of computer parts. Technical Support Job Description | Glassdoor Youre a natural teacher, who loves to instruct and inspire others in a hands-on environment. A job as an Apple AtHome Advisor is an opportunity to use your knowledge of Apple products and services to help others. Create the online experiences that deliver Apple support to customers throughout the world. Thanks to her teams help and extra tech training, she got to know our products inside out. I understand theyve got their photos, home videos, documents, and music on their devices. Maintains system functionality by testing computer components. para nos informar sobre o problema. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Find available Technical Support and Customer Support roles Youll also build relationships with the local community and its businesses, creating an atmosphere where all are welcome. We offer the support youll need to thrive in whichever path you choosehere. naar This can be a very rewarding job, but it can also be stressful at times. envie um e-mail para Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. You even give. Carissa took advantage of every opportunity to build her skill set and gain more experience in different roles. Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. Youll lead through inspiration, using our culture of open, honest feedback to help each team member grow and deliver exceptional customer experiences. United States Department of Labor. Areas of work include Product Management, Account Management, Sales Training, Sales Forecasting, and Business Development Management. Apple Technical Specialists typically start out in entry-level positions and then move up to senior-level positions. But you also know how to turn mild customer curiosity into intense interest and ownership. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Si continas viendo este mensaje, Copyright 2023 Apple Inc. All rights reserved. Your teamwork skills can help you collaborate with your team members to complete projects and develop software that meets client needs. I can invest in my future by earning my degree and by taking advantage of Apples other financial benefits. Youre skilled at nurturing and evolving relationships, and passionate about Apple products and services. Programming and setup of application, middleware, and database. Thats what led me to become an Apple At Home Advisor. US-Expert - Careers at Apple This is in accordance with the Bureau of . What does a Technical Specialist do? Role & Responsibilities questo messaggio, invia un'email all'indirizzo You can set the standard for Apples unique style of service through words and action. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. You should also be familiar with the latest versions of macOS, iOS, and Android operating systems. Description You're a leader in sales, product knowledge, and solutions, and highly influential in how you engage with customers. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. Apple specialists' salaries vary depending on their level of education, years of experience, and the company size and location. Apple Specialists typically start out working in retail stores, providing customer service and support for Apple products. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. You reassure customers when delivering product diagnoses and potential solutions. Their skills are an asset to the company, as they assist in resolving technical issues concerning customer's accounts or company software infrastructure. Your day in the Apple Store is filled with a range of focused support and service tasks. I get the benefits of an office community from the relaxing environment of my home. Easy 1-Click Apply (APPLE) Apple Technical Specialist - Part-Time job in Littleton, CO. View job description, responsibilities and qualifications. A career as an Apple Technical Specialist can be both rewarding and challenging. When a customer needs assistance, you quickly assess their situation. When you become part of the support and service teams at Apple, you become part of the personal connection that strengthens the relationship people have with their Apple products. Introduce people to the Apple products that help them do what they love in new ways. When a customer needs assistance, you quickly assess their situation. Programming of database, filter and batch. If you have a talent for hands-on problem solving, you can address customers technical issues to reconnect them with the Apple experience they love. Helping roll out the training program for Apples first wearable, Apple Watch, she found herself thriving in a range of new career experiences within the store, ultimately being promoted into management. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . This is because technology has made it easier for hackers to access sensitive data and disrupt operations. My managers saw something in me, saw that I had the potential to contribute as a leader at some point, so they nurtured that side of me. With that in mind, Carissa is focused on providing career opportunities for more people than ever. When a customer needs assistance, you quickly assess their situation. Your day in the Apple Store is filled with a range of focused support and service tasks. By helping Apple maintain strong relationships with customers, you are instrumental to our success. What does a Product Specialist do? Role & Responsibilities After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Introduce yourself, and well get in touch if theres a role that seems like a good match. questo messaggio, invia un'email all'indirizzo If you love to learn and grow, theres no limit to the possibilities youll find in Apple Retail. IN-Technical Specialist - Jobs at Apple (IN) United States Department of Labor. Its important to have a strong technical foundation in order to succeed in this role, so its a good idea to start by learning the basics of coding, web development, and graphic design. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. Technical Support will also support computer software integration by . They may be required to work evenings and weekends, and some positions may require travel. Copyright 2022 Apple Inc. All rights reserved. Learn more about the E-Verify program (Opens in a new window) . Copyright 2023 Apple Inc. All rights reserved. During this time, the specialist will learn about the companys policies and procedures, as well as the products and services they offer. Or you could make that all possible with work in training, communications, or leadership. Wenn Technical Specialist Interview Anonymous Interview Candidate in Sydney No Offer Positive Experience Average Interview Application I applied online. The Apple Store is a retail environment like no other uniquely focused on delivering amazing customer experiences. You might help one customer sync music with video, show another how to retouch their photos, or even teach a child to code. I went to graduate school for physics, so I knew I wanted to work in science and technology. United States Department of Labor. 4.2. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Come to us in your pursuit of success. Looking out for all. Youll be our customers human connection to Apple: empathetic, friendly and real this is more about restoring relationships than repairing technology. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . click here to select a store and view pay information. Youre passionate about Apple, and you inspire and educate others about all that Apple has to offer. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Work at Apple Join a team and inspire the work. message, please email Youre proud to represent Apple, and you exemplify that in all your interactions with customers. There are approximately 121,151 job openings for technical specialists in the US job market currently. Up front or behind the scenes, wherever you work in the Apple Store, youll have the chance to make a big difference for your customers, your team, and yourself. Use your creativity or technical skills to help others bring their interests to life. The entire store team benefits from your commitment to providing the best care for customers. They will also be responsible for staying up-to-date on the latest Apple products and technologies, and for keeping our inventory stocked and organized. This requires a lot of testing and coordination between different teams within Apple. Specialist: Part-Time Find available Specialist roles Manager Find available Manager roles Part-time roles for full-time lives. At Apple, were not all the same. Copyright 2023 Apple Inc. All rights reserved. Specialists often use technical skills to troubleshoot and resolve issues for their clients. AU-Technical Specialist - Jobs at Apple (AU) Learn more about your EEO rights as an applicant (Opens in a new window) . Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. They also use problem-solving skills to troubleshoot issues with software and hardware. To view your favourites, sign in with your Apple ID. Learn more about your EEO rights as an applicant (Opens in a new window) . We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. You reassure customers when delivering product diagnoses and potential solutions. As mobile devices become more complex, technicians will be needed to repair and maintain them. Its about what each member of my team wants to get out of their Apple experience. OTSI (Object Technology Solutions, Inc) has an immediate opening for IT Technical Support Specialist in Kansas City, MO (Onsite) Job Description Performs a wide variety of general maintenance and technical tasks (from least to more complex) in the support and maintenance of computers, laptops, tablets, mobile data terminals (MDT), printers, scanners, monitors, software applications, smart . The employment of Apple technical specialists is expected to grow much faster than average over the next decade. Copyright 2023 Apple Inc. All rights reserved. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Learn about Apple Support Advisors. Are you passionate about sharing your knowledge of Apple products? Both full-time and part-time jobs are available. Please help us protect Glassdoor by verifying that you're a There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. This means that those who want to work in the tech industry will need to be well-versed in programming and other technical skills. They may also earn additional compensation in the form of commissions and bonuses. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Technical Support is a position hired by a company to oversee and maintain their computer hardware and software systems. You may be communicating with customers over the phone, in person or through email. enviando un correo electrnico a We're committed to being your source for expert career guidance. Hiring more women into tech positions while also bringing more diversity into our store makes me proud to be a Latinx leader at Apple.. Your work hours will be based on business needs. Se continui a visualizzare And now, as I focus on both my education and my career, I have new Apple dreams., After a 30-year career in video production, Tom joined the Creative team for his first experience working in retail. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. Learn about inclusion and diversity at Apple. As new products and initiatives emerge, youre the first to learn, share, and inspire your team members through approachability and action. To view your favorites, sign in with your Apple ID. Youll need to be flexible with your schedule. Your base pay will depend on your skills, qualifications, experience, and location. Whether its coaching or customized development plans, youll be supported by your team and leadership as you explore yourpotential. Where personal and professionalvalues meet. To view your favorites, sign in with your Apple ID. ein Mensch und keine Maschine sind. They may also be responsible for providing support to Apple Authorized Service Providers. Regardless of the situation, your communication skills can help you be an effective technician. Ci Technical Specialist - Apple Jobs At other times, you refer customers to support team members who get them up and running again. Apples most important resource, our soul, is our people. message, please email Als u dit bericht blijft zien, stuur dan een e-mail As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Support and Service - Careers at Apple Apple Specialist Interview Questions and Answers. Im based in Turkey, providing technical support for customers across this region. Technical Specialist hourly salaries in the United States at Apple - Indeed They will be responsible for providing one-on-one support to customers in our retail store, as well as handling customer inquiries over the phone and via email. Roles include Manager, Senior Manager, Store Leader, and Market Leader. Having joined several of Apples Diversity Network Associations, shes cultivated relationships with other managers around the world and applied what shes learned to her work. Learn more (Opens in a new window) . Ability to consistently deliver great customer experiences no matter what the situation. When compared to other jobs, technical specialist careers are projected to have a growth rate described as "faster than average" at 10% from 2018 through 2028. Help drive your stores vision and purpose, develop other managers, and support the Store Leader with business strategies and critical decision-making. Looking ahead for Apple. Areas of work include Hardware Engineering, Planning, Procurement, Service Channel Management, Program Management, Systems Management, Business Intelligence Analysis, Instructional Design, Training, and Technical Content Production. In addition, as people continue to use their mobile devices for a variety of tasks, such as banking and shopping, technicians will be needed to fix these devices when they break or malfunction. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Responsibilities for technical specialist. Apple specialists work in a variety of settings, including retail stores, corporate offices, and call centers. Both full-time and part-time jobs are available. This knowledge can help you answer questions and provide solutions to customer concerns. Apple technical specialists need to have a wide range of technical skills to be successful in their careers. CA-Technical Specialist - Careers at Apple Communication skills: Communication skills are essential in any technical role. Therefore, we are committed to treating all applicants fairly and equally. Youll grow your career skills too, because leaders here take an active role in your professional development. The flexible schedule that worked around her course load was a must-have, and the education expense benefits were a love-to-have. Serene believes that her stores leadership has been instrumental in her ability to envision a long-term career at Apple after graduation. What Does an Oracle Functional Consultant Do? Apple participates in the E-Verify program in certain locations as required by law. Apple jobs for students Technical specialist Job Description Description Other times, you direct clients to support members of the team who help them get back online. To become an Apple specialist, you need to have a strong technical knowledge of Apple products and software. You reassure customers when delivering product diagnoses and potential solutions. Nous sommes dsols pour la gne occasionne. Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. Apple Technical Expert Apple Inc. - City, STATE Worked with management to propose and implement proactive customer service solutions Verified data integrity and accuracy Collaborated with cross-functional teams and diverse colleagues to accomplish team objectives and serve customer needs Add to Favourites IN-Technical Specialist. Providing technical support to customers who have questions about their device or its applications, Installing software updates on devices and helping customers set up new phones for the first time, Repairing broken screens, cracked cases, water damage, and other technical problems with iPhones and iPads, Performing diagnostic testing to identify and resolve issues with devices that are malfunctioning, Providing training to customers on how to use their new device, Analyzing data from customer surveys to identify product trends and areas for improvement, Recommending new phone models based on customers needs and preferences, Providing technical support for Mac computers, including troubleshooting problems with software or hardware, Performing preventative maintenance on devices to ensure proper functioning, Understand and embrace the Apple Specialist role as an expert in all things Apple, Proactively seek out customers in need of assistance and provide them with world-class service, Understand customer needs and recommend the right products and solutions to meet those needs, Stay up-to-date on Apple products, accessories, software, and services, Help customers get more out of their Apple products by providing training and support, Answer questions about AppleCare plans and coverage, Promote and sell AppleCare plans when appropriate, Follow all company policies and procedures, Provide feedback to management regarding product needs and suggestions for improving the customer experience, Proven track record of meeting sales goals, Excellent communication, interpersonal, and problem-solving skills, Ability to work independently and as part of a team, Flexible availability, including evenings and weekends. Read stories of people bringing their personal values to life in Apple Retail. See if you qualify! Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Apple Technical Expert Resume Example - livecareer.com Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Aydanos a proteger Glassdoor verificando que eres una persona real. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Se continui a visualizzare What does a Technology Specialist do? Role & Responsibilities naar You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Well provide the training you need to get new owners started and help current owners troubleshoot their mobile devices.