So won't be recomending it further due to your lack of customer service. We also really appreciate your feedback, we'll definitely take this on board as we always look to make tonies as beneficial as possible for all our young listeners.Make sure you sign up for our referral program to get FREE Tonies and keep the quiet/ fun times rolling! tonies Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy. Ive already ordered a second one for my grandson. The Tonie I bought for my grandson is now 4 years old + my granddaughter uses it constantly. We decided to take the tonie plunge after seeing our friends child with one. Great concept, kids enjoy them. Add to basket. Mum had already bought one so returned it as soon as it arrived on 4th March. They then chose a second one to listen too while having a bottle and settling in bed. Hi Luke :)Thank you, that's such a lovely review, bedtimes are certainly not always easy! (Running time: about 70 minutes)The cuddly animals are 20 cm in size and attach to the Toniebox by a magnet integrated in the audio play chip. We are so glad we have been able to help, and that bedtimes are a fun time with a Tonie.We'd love to help make those bedtimes go further with a new Tonie! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The Toniebox lets you take music and bedtime stories wherever you go with cute characters, easy controls and no bright screens. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Stories to listen to and cuddle at the same time. Hi Esra, thank you for getting in touch. Find out how we combat fake reviews. Zero customer service, dont waste your moneyUPDATE: We received this as a gift, Dear Caroline, we're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We'd like to do everything we can to help you resolve this. United Kingdom. Webtonies Contact Us How can we help you? WebTonies allows children to ignite their imagination and immerse themselves in storytelling and audio adventures. The company just sends copy and paste apologies with no real help. Make sure you sign up for our referral program to get FREE Tonie to add to the routine! It is now 4th April and still waiting for my refund. The company are just incredible greedy and lazy by putting no effort into this product at all. TONIES UK LIMITED Company Profile | BISHOPS Was so excited about getting this product.I ordered the brown creative tonie as to represent my daughter culturally. Be the first to know about new arrivals, exclusive launches and sale events. Although we can't get into a time machine and give you one when you were younger, we're glad we can turn back the years for you with fun nonetheless!Make sure you sign up for our referral program to get FREE Tonies to keep that fun-filled collection growing! You can wash the three Soft Cuddly Friends with audio play separately from other laundry at 30C in mild detergent. Spoke to customer services who wouldnt do anything because we cant find out where its been bought from. Very good customer service. Make sure your information is up to date. tonies UK - Holborn and Covent Garden - London, Shipping worldwide (All orders are shipped from the UK!). If your children love stories or music then I highly recommend! The Soft Cuddly Friends are available directly in our Steiff Online Shop. Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! My kiddo was so excited but she never even got to try it. Already a retailer or interested in partnership? Please don't hesitate to contact us anytime at wecare@tonies.com if there is anything else we can do for you.Happy listening! We recommend using the "easy care" washing programme and a washing bag. No response! Plus use our free tools to find new customers. Its now Easter and this pathetic company hasnt been able to send a basic replacement part. I sent all of this as soon as I had the email address to send it to.After a short wait the customer service agent did they can not help me.They are the ones whom put the product on here yet refuse to support issues with products and services.I would be very weary buying from them again due to the false advertisement and poor customer service.Happy to go back to a cassette tape and Walkman xHave a blessed day all. Check out these Best Selling Tonies in stock now! I bought this for my granddaughter, age 5, and she absolutely loves it. We also ensure all reviews are published without moderation. My little one now picks a Tonie before bedtime routine and listens to it while getting ready for bed. Companies can ask for reviews via automatic invitations. Find out more about how we are changing the way children listen to audio. It didn't work either. DT. tonies employs over 400 people and has been listed on the Frankfurt stock exchange through tonies SE since 2021. My son received one for his birthday but due to tags being lost we dont know who bought it him. The idea sounds amazing. Hello Maxine,Thank you very much for this lovely review, it's great to hear how much your little ones enjoying their Toniebox Make sure you sign up for our referral program to get FREE Tonies! I would advise against buying as although the product might be good (if it ever works) the company isn't competent enough to deal with anything should it not go smoothly. Please could you contact us at wecare@tonies.com?We look forward to hearing from you shortly.Many thanks,Eva - Team tonies. The chip is securely packed and sewn in so that nothing can happen and it is not damaged when you wash the toy in the washing machine. Dear Sandra, thank you for reaching out, we're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We will get back to you via email to resolve this issue.Speak soon,Eva - Team tonies. If was purchased for a Christmas gift so has only been working since late December approx 4 months. We hope we can keep those imaginations flowing for a long time to come.Make sure you sign up for our referral program to get FREE Tonies so that those stories and characters never stop! Write a short note about what you liked, what to order, or other helpful advice for visitors. Listen, My kiddo was so excited but she never even got to try it. Get notified when your items are back in stock! She is quite clever, for example when Fritzy Fuchs doesn't want to share his tree house at all. Find out more about how we are changing the way children listen to audio. Anyone can write a Trustpilot review. Type Product Price 76 products TONIES Toniebox Starter Set 90.00 TONIES Favourite Children's Songs Playtime Action 2 18.00 TONIES Toniebox Starter Set 90.00 TONIES National Geographic Astronaut Audio Figure 17.00 They should speak to fairfax and favor. I returned some boots at the same time and the money was in my account 4 days later with clear communication to say they had firstly received it and then that my refund was in its way. Dragon Design Protective film Suitable for the Toniebox, Lion with Feathers Design Protective film Suitable for the Toniebox, Dog & Owl Design Protective film Suitable for the Toniebox, Pony & Girl Design Protective film Suitable for the Toniebox, Tiger & Owl Design Protective film Suitable for the Toniebox, Owl Design Protective film Suitable for the Toniebox, Katzenworld Zelda Design Protective film Suitable for the Toniebox, Elephant with Roses Design Protective film Suitable for the Toniebox, Fox with Feathers Design Protective film Suitable for the Toniebox, Knight on Horse Design Protective film Suitable for the Toniebox, Katzenworld Oliver Design Protective film Suitable for the Toniebox, Katzenworld Catto Design Protective film Suitable for the Toniebox, Katzenworld Snowball Design Protective film Suitable for the Toniebox, Elephant with Feathers Design Protective film Suitable for the Toniebox, Koala Bear with Gitarre Design Protective film Suitable for the Toniebox, Katzenworld Angel Eyes Design Protective film Suitable for the Toniebox, Katzenworld Mao Design Protective film Suitable for the Toniebox, Horse Design Protective film Suitable for the Toniebox. Our support team is here for you! Its a shame because I definitely wouldnt order anything direct. Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! This was not relevant to my complaint. Its an investment but definitely worth it! If you have any questions about the Toniebox, please contact the tonies customer service. Then simply place the Soft Cuddly Friend with audio play on the box. You can change your choices at any time by clicking on the 'Privacy dashboard' links on our sites and apps. tonies The magical, musical storybox that brings songs, stories and joy to every moment of the day. Please do not put them in a tumble dryer or on a radiator. I'd like to ensure we get your refund handled asap and we will get back to you via email to resolve this issue.Speak soon,Eva - Team tonies. Hi Daniel, thank you for reaching out, we're so sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We will get back to you via email to resolve this issue.Speak soon,Eva - Team tonies". https://tonies.com/en-gb/referral/Happy listening!James - Team tonies. Dear Charlene, thank you for getting in touch. Tonies rule ! We really enjoy our Tonie box and my young son loves to listen to the stories and choose the characters. It keeps both of us away from screens and being able to customize the included Tonie is a really good idea. Our bedtime routine is now more laid back and we can relax listening to the stories. I would recommend tonies 100%. Check your inbox or spam folder to confirm your subscription. Use this service to order a certified copy of a document from a company's filing history. They should speak to fairfax and favor. He also shows his qualities when it comes to settling the "banana dispute" and making new friends tonies is the innovative award-winning audio system for children aged from 3 to 10 years old. https://tonies.com/en-gb/referral/Happy listening!James - Team tonies. Plenty of 1 star reviews and you send the same responses. Tonies allows children to ignite their imagination and immerse themselves in storytelling and audio adventures. Get directions. Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! I like the fact its screen free time and stories are so important for children. I was told to sent two tonieboxes back that they could send us a new one. WebHeadquarters Palo Alto, CA Type Privately Held Locations Primary Palo Alto, CA 94306, US Get directions Employees at tonies USA Eric Lachter VP Marketing at tonies. But maybe a short note on frequently asked questions will help you? Happy Parents. It is now 4th April and still waiting for my refund. Code word: Hedgehog. I was told to sent two tonieboxes back that they could send us a new one. We bought a Tonies box for our daughter's birthday present. By clicking "Get Notified", you agree to ourTerms of Service, acknowledge ourPrivacy Policy, and agree that we may send you updates about this product and other tonies products and services. So won't be recomending it further due to your lack of customer service. Due to the upcoming Bank Holidays dispatches will be a bit slower than usual from the 28th of April until the 9th of May. Such a cool concept but so sadly disappointing when it doesnt work & the company doesnt even try to fix it! Update after leaving a message on their facebook messenger service they couldn't have been more helpful and I am now returning my faulty box for a replacement.So I have updated my review accordingly. Get ready for a super duper fun and exciting adventure with the Toniebox as your trusty language companion! They also asked for proof that amazon referred me to them. Say hello to the Toniebox. Hey there!Thank you so much for this review, it's lovely to hear how much they enjoy it. We are so glad we have been able to help, and that bedtimes are a fun time with a Tonie.We'd love to help make those bedtimes go further with a new Tonie! WC1V 7EP. I'd like to ensure we get your refund handled asap and we will get back to you via email to resolve this issue.Speak soon,Eva - Team tonies. Contact Us tonies Faulty product! https://tonies.com/en-gb/referral/Happy listening Aisia - Team tonies. Registered in Republic of Ireland. Highly recommend , Hey Doriane!We're so grateful for your review, it's lovely to hear that the whole house love their Tonies! Amazon.co.uk: tonie A patch with the red tonies logo shows that it is a Soft Cuddly Friend with an audio play. We recommend the Soft Cuddly Friends with audio play and the stories that are played for children from the age of 3 and older. With Tonies, children can ignite their imagination and immerse themselves in storytelling and audio adventures. We are all ears for you. As others have said very very poor customer service and I'm now concerned about this products quality overall. It didn't work either. They both love them and listen to them every night in bed, great gift ideas too. tonies Other Soft Cuddly Friends characters are available without audio play function. Tonies have made a emotional at times stressful bedtime routine much better. Its an investment but definitely worth it! Hi Luke, we're so sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We'd like to do everything we can to help you resolve this. Companies can ask for reviews via automatic invitations. Mum had already bought one so returned it as soon as it arrived on 4th March. I contacted the company on several platform to see if could make the exchange. The only limits are your own imagination! I bought this for my granddaughter, age 5, and she absolutely loves it. At the moment, we deliver the tonies Soft Cuddly Friends with audio play to Germany, Austria, Switzerland and the UK.In the UK they are available with an English-language audio play, in Germany, Austria and Switzerland with a German-language audio play. Bought 1 grandaughter a box and the other loved it so much I bought another for her birthday. Tonies UK Reviews | Read Customer Service Reviews of We are all ears for you. We're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We're glad that we were able to resolve this with you in the meantime. They listens to it every night before bed and we have even got family members to record stories so they can listen to them too. Kimberley Moran, Senior Editor at We Are Teachers. I sent all of this as soon as I had the email address to send it to.After a short wait the customer service agent did they can not help me.They are the ones whom put the product on here yet refuse to support issues with products and services.I would be very weary buying from them again due to the false advertisement and poor customer service.Happy to go back to a cassette tape and Walkman xHave a blessed day all. I just feel the characters are a bit expensive. I would not recommend at all. You can listen to how she manages to get everyone to play there afterwards. Its now Easter and this pathetic company hasnt been able to send a basic replacement part. Make sure you sign up for our referral program to get FREE Tonie to add to the routine! In our audio play stories, our three heroes, Lita, Hoppie and Jimmy, meet many other cuddly friends. Email us directly.. You don't email back! It is absolutely appalling service from Tonies and I would not recommend at all, quick to take money for purchases but not interested in resolving faulty items after less than 6 months use!!! If I could leave zero stars I would! We love our Tonie. We bought a Tonies box for our daughter's birthday present. To accept or reject analytics cookies, turn on JavaScript in your browser settings and reload this page. Hello Maz,Thank you for reaching out, we're so sorry that your experience with tonies has not been up to the usual high standard we pride ourselves on.We're glad that we were able to resolve this with you in the meantime. Yes, we are already working on many new ideas, so stay tuned! Please could you contact our US team at hello@tonies.com with your ticket number?We look forward to hearing from you shortly.Many thanks,Eva - Team tonies. Here you will be directed to the right contact person for partnerships and media requests. Yes. 2023 Trustpilot, Inc. All rights reserved. Hi Sophie :)Thank you so much for your kind review, it's lovely to hear that your son is benefitting so much from this quiet time, and is even able to enjoy some other wonderful activities alongside. Foursquare 2023 Lovingly made in NYC, CHI, SEA & LA. Sign up for our newsletter and be the first to hear about all the latest news and releases. We use some essential cookies to make our services work. Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! Please don't hesitate to contact us anytime at wecare@tonies.com if there is anything else we can do for you.Happy listening! Our popular characters from the Steiff Soft Cuddly Friends collection become Tonies and tell their most beautiful stories to fall asleep to. Ages: 3 WebTonies have made a emotional at times stressful bedtime routine much better. We decided to take the tonie plunge after seeing our friends child with one. It's fantastic to hear that the Tonies fun never stops, and is even being passed on!Make sure you sign up for our referral program to get FREE Tonies to add to the immense collection you already have! Please don't hesitate to contact us anytime at wecare@tonies.com if there is anything else we can do for you.Happy listening! What is your Return Policy? It has been 5 days, I contacted customer services team today and I was told they can't give further information raised to issue supervisor team. They just pop a Tonie on top, Elephant with Feathers Design Protective film Suitable for the Toniebox. tonies We have 1 for my big boy and baby girl and they love it. We hope to further expand our portfolio to include more. Brown Thomas Arnotts Limited: tonies offers the world's largest interactive audio platform for children. Chances are you also have a bad tonie so need to return it. WebFor further information visit us at www.tonies.de or www.tonies.com. Verification can help ensure real people write reviews about real companies. Easy to set up & operate. At tonies, Investor Relations stands for consistent, proactive and transparent communication with the capital markets community. Here are 8 tips for writing great reviews. Shoddy excuse from them and says a lot about the company. Hello Maxine,Thank you very much for this lovely review, it's great to hear how much your little ones enjoying their Toniebox Make sure you sign up for our referral program to get FREE Tonies! We'd also like to use analytics cookies so we can understand how you use our services and to make improvements. We're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We're glad that we were able to resolve this with you in the meantime. If I could leave zero stars I would!! The Soft Cuddly Friends have a sewn-in audio play chip with a magnet that attaches them to the Toniebox. How do I set up my Toniebox? Something weve never seen before. tonies | LinkedIn Please don't hesitate to contact us anytime at wecare@tonies.com if there is anything else we can do for you.Happy listening! Purchased for my daughter's birthday. It has been the best toy Ive ever bought them. Not acceptable but theyve missed that target anyway. Our son is very active & weve struggled to find something for quiet time other than the tv (which we try to avoid all together). If you do not want us and our partners to use cookies and personal data for these additional purposes, click 'Reject all'. Plus even relatives are able to get in on the act! https://tonies.com/en-gb/referral/Happy listening!James - Team tonies. Very short sighted on the basis that the mostly costly thing to buy is all the stories. Finde Tonie-Hndler in deiner Nhe mit unserer. We are happy to answer your questions about all relevant capital market topics. Dear Lynne, we are so sorry that you have not received your refund yet, this is not the usual standard of customer care we provide.We sincerely apologise for the delays and inconvenience caused. I have no issues with routers, phones or computers but this device drives me mad every time. Tonies at WHSmith. Unfortunately our box doesn't work, it doesn't connect to the internet, we have followed every possible step and both work in tech, so it's not user error! Ive already ordered a second one for my grandson. With countless stories to hear, songs to sing, and whole worlds to explore, the possibilities are endless. Such a wonderful story teller . It stopped charging in March, reached out to Tonies and was told to contact their customer services team which I have done 3 times, different references each time and not one response. https://tonies.com/en-gb/referral/Happy Listening :)James - Team tonies. Here you will find the right contact person for We also offer Creative-Tonies, which allow you to record your own stories or content. Legal notice for Germany, Austria, Switzerland Site owner and contact Boxine GmbH Grafenberger Allee Tonies Great concept, kids enjoy them. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The company just sends copy and paste apologies with no real help. No. Hi Luke :)Thank you, that's such a lovely review, bedtimes are certainly not always easy! They are safe for children from the age of 0 to play with as they bear the CE marking. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The Toniebox is already in another household. tonies Delivery Information. uk Please don't hesitate to contact us anytime at wecare@tonies.com if there is anything else we can do for you.Happy listening!Aisia - Team tonies. So intuitive, a young child can use it all on their own, keeping them enthralled for hours and leaving you to get on with the boring adult stuff. Such a cool concept but so sadly disappointing when it doesnt work & the company doesnt even try to fix it! Please don't hesitate to contact us anytime at wecare@tonies.com if there is anything else we can do for you.Happy listening! My special needs child relies on her toniebox to drift off to sleep. Happy Listening. If you would like to customise your choices, click 'Manage privacy settings'. We use dedicated people and clever technology to safeguard our platform. They both love them and listen to them every night in bed, great gift ideas too. If I could leave zero stars I would!! Add to basket. Lazy! Our son is very active & weve struggled to find something for quiet time other than the tv (which we try to avoid all together). *EXCLUSIONS APPLY. How do I start a return? tonies Support Purchased for my daughter's birthday. WebGo to the Royal Mail portal. Please could you contact us at wecare@tonies.com?We look forward to hearing from you shortly.Many thanks,Eva - Team tonies. WebTo start a return from Ireland, please contact our tonies Support Team via contact form. It is absolutely appalling service from Tonies and I would not recommend at all, quick to take money for purchases but not interested in resolving faulty items after less than 6 months use!!! Not acceptable but theyve missed that target anyway. Lita Lamb is always there when help is needed - her cautious nature also helps the others. I emailed to report a non charging toniebox and got a standard set up reply response. It's a horrible cheap piece of hardware that's unfortunately got me tied due to the fact my daughter loves it and the idea of the product just seems perfect today. tonies Find out how we combat fake reviews. Dismiss, Shop Updates are usually sent once a month unless there is an important update. Afterwards, it is best to let them air dry. Webtonies Audio Character for Toniebox, Favourite Children's Songs, Playtime and Action Songs for Children for Use with Toniebox Music Player (Sold Separately) 1,208. Sign up for updates, sneak peeks and a coupon for 10% off your first order. The Tonie I bought for my grandson is now 4 years old + my granddaughter uses it constantly. Lazy! Webtonies is the innovative award-winning audio system for children aged from 3 to 10 years old. 4 months in, no updates or improvements to app or software. https://tonies.com/en-gb/referral/Happy Listening :)James - Team tonies. Connectivity and the whole setup process is beyond poor. One thing I wish was a bit different Is having to smack the side of the box to change the story/song as this seems quite a loud way, especially if unwinding of an evening etc. Its relatively easy to set up and there is videos on YouTube to show you how. its the ideal entertainment and for years to come I'm sure, its very versatile to age groups. https://tonies.com/en-gb/referral/Happy listening!James - Team tonies.